FAQ

Everyday we’re getting questions about our Digital Store and most of them are asked frenquently by different visitors. For this reason, we’re publishing the questions and the answers on this page. By reading them, you can have a clearer view about our Store and also some of your questions may already be listed below. In this way, you can save your time and don’t have to wait some hours until we reply to your email.

What is OneVup?

OneVup is an Online Digital Store that offers digital products like softwares, aplications and license keys at a very low price.

Do I have to register on OneVup?

No, you do NOT have to register on our Store for making purchase. It's enough to choose your products, make payment and we will send through EMAIL link to download the applications.

How do I get the paid product?

All our products are DIGITAL (online) so we sent them through EMAIL Address, the one you write during the payment process, so please check that it's the right one.

Should I write the Street Address during the payment process?

No, OneVup sells only DIGITAL products, so we do NOT need to know your address for sending the products, all we need to know is your EMAIL.

Is oneVup safe for payments?

Yes, you're 100% safe during the payment, we've SSL Certification and HTTPS extention to protect all our customers.

How long time need to get my product?

Once you made the payment, within 1-2 minutes you should get the LINK to download the application or the software, in case you paid for a license key - it may need up to 1 hours.

What have I do if I don't got the product I paid for?

If you did NOT get the product you purchased through EMAIL within 1 hour (please check also SPAM Folder), then contact instantly our assistance through EMAIL or LIVE Chat and be sure we will fix it instantly.